Privacy Policy
This Privacy Policy explains how OnClickHomes ("we", "us") collects, uses, shares, and protects information when you use our website, mobile experience, and related services (the "Platform"). By using the Platform, you agree to the practices described here.
1. Information We Collect
- Account information — name, email address, mobile number, and password, provided when you register or sign in.
- Profile and listing information — details you add to your profile and any property listings you create, including photos, descriptions, and pricing.
- Usage information — pages viewed, searches performed, and interactions with listings, collected automatically as you use the Platform.
- Device information — browser type, operating system, and IP address, used for security and diagnostics.
2. How We Use Information
We use the information we collect to:
- Create and maintain your account, and verify your identity via email or mobile OTP.
- Display your listings to other users and connect buyers, renters, and Listers.
- Personalize search results and recommend relevant properties or areas.
- Send service-related communications, such as account, security, and transaction notices.
- Detect, investigate, and prevent fraud, abuse, and violations of our Terms of Use.
- Improve and develop new features for the Platform.
3. Cookies
We use cookies and similar technologies (such as local storage) to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling them may limit some features, such as staying signed in between visits.
4. Location Information
When you search for properties or add a location to your profile or a listing, we collect the address or coordinates you provide (for example, through map-based address autocomplete). This information is used to show relevant listings near a chosen area and, where you provide it, to populate your profile's location and associated dialing code. We do not access your device's precise location without your action.
5. Property Listing Data
Details you submit for a property listing — including address, price, photographs, and descriptions — are treated as content you intend to publish and will be visible to other users of the Platform. Please avoid including sensitive personal information (such as identification numbers) in public-facing listing fields.
6. Data Sharing
- We share listing information with other users as part of the Platform's normal operation (that is the purpose of a listing).
- We may share information with service providers who help us operate the Platform (for example, hosting, messaging, and map/geolocation providers), under confidentiality obligations.
- We may disclose information if required by law, legal process, or to protect the rights, property, or safety of OnClickHomes, our users, or the public.
- We do not sell your personal information to third parties.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including transport encryption and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. User Rights
You may, subject to applicable law:
- Access, review, and update your account and profile information at any time from your profile settings.
- Request a copy of the personal information we hold about you.
- Request correction or deletion of your personal information, subject to legitimate retention needs (see below).
- Withdraw consent for optional communications, such as marketing emails.
To exercise these rights, contact us using the details below.
9. Data Retention
We retain account and listing information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take steps to delete or anonymize it.
10. Children's Privacy
The Platform is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will take steps to delete it.
11. Contact Information
For privacy questions or requests, contact us at info@onclickhomes.com.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will revise the "Last updated" date above when we do, and, where changes are material, provide additional notice within the Platform.
OnClickHomes